Returns & Refunds policy

At Rosy-Roma Fragrances, transparency is at the heart of our return policy. We aim to provide a seamless experience for our customers. Our return, exchange, and refund policy is straightforward:

1. Refund is applicable in cases where the courier does not reach the customer or the product arrives damaged.

2. We encourage our customers to capture video evidence while opening parcels, which serves as proof in case of issues.

3. Our efficient refund process is designed to be swift, typically taking 24-48 hours to complete.

Please note that Returns and Exchanges are not available for our fragrances as they are consumable products. We are committed to ensuring your satisfaction with every purchase, and our clear policy helps us achieve that goal.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ROSYROMA.OFFICIAL@GMAIL.COM