At Rosy-Roma Fragrances, transparency is at the heart of our return policy. We aim to provide a seamless experience for our customers. Our return, exchange, and refund policy is straightforward:
Refund Eligibility:
- Refunds are issued if the courier fails to deliver or if the product arrives damaged.
- We recommend recording a video while unboxing your order as this serves as proof in case of any issues.
Refund Process:
- Our refund process is quick and hassle-free, usually completed within 24-48 hours after verification.
- Customers must claim a refund within 24 hours of delivery via WhatsApp with an unboxing video as proof.
- No claims will be accepted beyond 24 hours.
Refund Timeline:
- Refunds will be processed within 24-48 hours after verifying the claim.
- Once processed, the amount will be credited to the customer’s account within 2 business days.
Important Notes:
Feel free to contact us via WhatsApp at 8972612100 for any refund-related concerns.
For hygiene and safety reasons, returns and exchanges are not available for Rosy-Roma Fragrances, as they are considered consumable products.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ROSYROMA.OFFICIAL@GMAIL.COM
