Welcome to Rosy-Roma Fragrances! We are delighted to have you as our valued customer. Please take a moment to review our shipping policy to understand how we handle the delivery of your favorite perfumes across India.
1. Shipping Areas:
- We proudly serve customers across all regions of India. From the vibrant streets of metropolitan cities to the serene landscapes of rural areas, Rosy-Roma Fragrances ensures that your orders reach you wherever you are in the country.
2. Shipping Timeframes:
- Shipping takes 2-5 business days after dispatch, not including sundays and national holidays.
- We prepare and dispatch your package within 12-24 hours.
- Once dispatched, you will receive a tracking number via email or SMS, allowing you to track your delivery in real-time on our website or the courier’s portal.
3. Shipping Partners:
- We have partnered with reputable courier services renowned for their reliability and efficiency in order delivery. These partnerships enable us to ensure prompt and secure delivery of your orders.
4. Shipping Charges:
- Rosy-Roma Fragrances offers FREE shipping across India on all orders, with no hidden charges for a hassle-free shopping experience.
5. Order Tracking:
- Once your order is dispatched, you will receive a unique tracking number via email or SMS. This tracking number allows you to monitor the status of your delivery in real-time through our website or the courier company’s portal.
6. Shipping Restrictions:
- While we endeavor to fulfill all orders promptly, there may be certain restrictions on shipping certain fragrances to specific regions due to legal or logistical reasons. We appreciate your understanding in such cases and assure you that we comply with all applicable regulations.
7. Shipping Damage or Loss:
- In the rare event that your order is damaged during transit or lost in transit, please contact our dedicated customer support team immediately. We will initiate an investigation with the shipping carrier and work towards a satisfactory resolution, which may include a refund or replacement of the affected items.
8. Change of Shipping Address:
- Should you need to modify the shipping address after placing your order, please notify us as soon as possible. We will make every effort to accommodate your request, provided the order has not already been dispatched.
9. International Shipping:
- At present, Rosy-Roma Fragrances exclusively caters to customers within India. We do not offer international shipping services. However, we continually explore opportunities to expand our reach and serve perfume enthusiasts worldwide in the future.
10. Contact Us:
- If you have any questions, concerns, or require assistance regarding our shipping policy or the status of your order, please do not hesitate to reach out to our friendly customer support team. You can contact us via email at rosyroma.official@gmail.com or through our website www.rosyroma.com/contact.
Thank you for choosing Rosy-Roma Fragrances for your perfume needs. We are committed to delivering not just fragrances but also a delightful shopping experience, right to your doorstep.